System Administration | Database Services
Enterprise Application Services | Integrated Managed Services

Database Administration Service PRG Systems Database Administrators (DBA) is able to communicate at a variety of levels and more importantly match their technical knowledge, expertise and experience with the business realities experienced in the client's organization.

Typical PRG DBA will have:

Hardware Knowledge
The typical PRG DBA goes a long way to meeting the ideal. Clearly no one will have had prior experience of everything. The inclination to seek out knowledge and incorporate it effectively is key.

Operating System Knowledge
PRG Systems DBA will be fully experienced in the chosen operating system. System configuration implementation and implementation and support of operational policy are within the basic remit. A further skill is the initiation of investigations into changes or enhancements that could improve the operation of the installation overall, with the understanding that the installation is a production system and that correct planning is a prerequisite to any enhancement.

Database System Knowledge
The PRG DBA knows in detail how the database works and has the advantage of sharing knowledge, experience and solutions with the rest of the PRG team. They will also be meticulous in routinely monitoring the client's complete installation to forestall any potential problems and to foresee capacity and performance issues and deal with them before they begin to effect reliability or performance.

Application Design Appreciation
The PRG DBA will have a working knowledge of systems analysis, design and software programming and a feeling for how the software can be effectively deployed. They will be keen and open to increasing their knowledge by ongoing training or from any other source and to applying these latest techniques for the benefit of the client installation. They will have the skill, patience and perseverance to solve any 'intractable' problems dealing with all relevant parties as necessary.

User Appreciation
The PRG DBA appreciates the ways and methods of operation, problems and constraints that users experience and the techniques they employ to perform their business functions. This understanding will be translated into an effective deployment strategy and into corrective actions as and when appropriate.

Experience
The PRG DBA will be fully experienced in all the areas for which they are responsible particularly in areas in which they are about to perform changes of hardware structure, operating system configuration or internal database structures. In the unlikely event that something does arise for which they do not have the relevant experience a support member of the PRG team will assist who has.

Availability
The PRG DBA will especially be available at any time a client may have a problem during normal business hours because in the normal run of events this should not happen and if it does it would be a true emergency, also out-of-hours to perform off-line functions like tuning, de-fragmentation, backup monitoring, etc., and at scheduled times to support periodic business functions i.e. month and year end.